At HerbLand, we stand behind the quality and authenticity of the products we offer. Our return and refund policy is designed to provide a fair and straightforward experience for every customer.

Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days of delivery and provide clear photos of the damaged product and packaging. Our team will review your claim and, where applicable, arrange a replacement or refund.

Order Cancellation: Orders may only be cancelled within 2 hours of purchase. After this period, your order may already have been processed or prepared for shipment, and cancellation may no longer be possible.

Returns & Refunds: Due to the nature of herbal, wellness, and personal-use products, we generally do not accept returns of opened or used products. Eligible unopened and unused items may be returned within 7 days of delivery. Please contact our team before sending any item back to receive return instructions.

Refunds: Once an approved return has been received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Original shipping fees are generally non-refundable.

We appreciate your understanding and are always here to help. If you have any questions or concerns regarding your order, please contact us at hello@wellandco.store